1. Booking Confirmation If your booking has been made via an OTA, payment will have already been taken. If the booking is direct or you wish to make future bookings: To reserve Accommodation with Kacey Relocation Ltd we require payment in full. Failure to pay in accordance with the agreed terms of payment may result in suspension of Accommodation. Kacey Relocation Ltd reserves the right to charge interest on overdue accounts. 2. Method of Payment Kacey Relocation Ltd accept the following methods of payment:- • Online via our booking platform • Online via Stripe • Bank Transfer: Pounds sterling into the following bank: Kacey Relocation Ltd 20-68-15 83977080 3. Booking Extensions 14 days notice of intention to extend your stay is required. Failure to do so may result in your apartment being re-let. While every effort will be made to accommodate you, extensions of current reservations are subject to availability and rate change. Where notice of intention to extend your stay has been given, Kacey Relocation Ltd reserves the right to take all additional payments and charges from any credit/debit card used to make the original booking. Where payment has been made by bank transfer, an invoice for the requested extended period will be sent to the billing address provided at the time of booking and payment must be made by return. 4. Accommodation Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival unless booked via an OTA in advance. You will only have the right to occupy the Accommodation for the time specified. You are only granted a licence to occupy the Accommodation and this agreement gives you no other rights either express or implied to the Accommodation. We can therefore allocate a similar apartment if for whatever reason the accommodation you have booked is not available on the day of arrival. If an emergency occurs and the Accommodation booked is unavailable, we have to right to change you to another property should one be available. 5. Occupancy The number of people permitted to occupy each apartment is limited to the number of people booked in on the original booking (and ID is provided for). In some apartments extra sleeping accommodation can be arranged. If the number of people permitted to occupy an apartment is exceeded, Kacey Relocation Ltd reserve the right to charge for additional guests if it is possible for them to sleep, if not additional guests will have to vacate the apartment or the entire party will asked to vacate. Your stay with Kacey Relocation is on a Short Let basis, this does not grant any right to reside nor tenancy. This address must not be given by yourself or any third party as proof of address or residency in any way and would result in your stay being cancelled any associated charges being your responsibility no matter the level. Any administration time required to rectify such problems are also chargeable to guests. 6. Duty of Care/Responsibility It is the responsibility of the Guest to ensure they are respectful to their neighbours. Guests must also ensure noise levels are restricted. Reports of any excess noise to the Agent will mean automatic immediate termination of the tenancy. In addition, Guests have a responsibility and duty of care to ensure damage is not deliberately inflicted on the property or its contents. Smoking is prohibited and any evidence of this in the apartment will incur penalties and automatic immediate termination. Should you be staying in a property with specific requirements such as “do not flush anything but toilet paper down the toilet”, should this be ignored, the entire cost of repair would be the responsibility of the guest. 7. Arrivals and Departures Guests can check in to their apartment from 3:00pm on the day of arrival. On arrival you are expected to check the Accommodation and any issues be communicated immediately. Check out is at 10 am on the day of departure. Please note you will be charged £20.00 per hour for every hour or part of hour that you delay housekeeping on your departure. Should you prevent housekeeping prepare the property for the next guests, you will be charged any associated costs in finding them alternative accommodation. Key collection details will be provided prior to check-in date. 8. Booking Alterations If you wish to alter your booking, Kacey Relocation Ltd will make every effort to meet your requirements. All alterations must be confirmed in writing. Notice period required is 14 days for all reservations. Any refund of costs is made subject to the apartment being re-let. You will, however, be obliged to pay any additional expenses incurred as a result of the alteration. In addition, Kacey Relocation Ltd may charge, at its discretion, an amendment fee of £50 plus to cover the necessary administrative costs incurred. Depending on the reasons for your alteration, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. Kacey Relocation Ltd recommend that clients purchase adequate travel insurance. 9. Cancellations All cancellations must be confirmed in writing. Notice period required is up to 14 days for all reservations. Any refund of charges is made subject to the apartment being re-let. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. Kacey Relocation Ltd recommends that clients purchase adequate travel insurance. During the Coronavirus outbreak, full payment is required for the term of the booking in advance, however should the booking require cancellation due to Government instruction, a refund will be given of for the remainder of the term once notice has been given in writing and guests have vacated, bar a 5 day “buffer” period to allow for re-marketing and alternative bookings to take the place of the original booking. 10. Early Departures In the event that a guest needs to check out prior to the agreed departure date, Kacey Relocation Ltd will make every effort to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and will be subject to a cancellation charge of £50.00 plus. 11. Additional Charges Broadband: Broadband is available free in all apartment locations. Pass codes will be provided on check in. However, Kacey Relocation Ltd will not be responsible for any fault associated with the user’s hardware or software and no support will be available and Kacey Relocation Ltd will not provide compensation in any form for its failure to work or interruption to download or upload speed. Dongles can be provided as an alternative, if available, but it will be the guest’s responsibility to pay for “pay as you go top ups” for any usage over that provided before the stay commences. Kacey Relocation Ltd cannot provide any guarantees that they will work with the user’s hardware or software. Kacey Relocation Ltd cannot guarantee their use and will not be responsible for their failure to work nor will they provide any form of compensation. Our assistance in respect of any problems will be limited to our contacting the service provider and only during office hours i.e. between 9.30a.m. to 5.00p.m. and will not be considered an emergency. All dongles must be left in the apartment upon departure. Smart TV and or Now TV is provided in all properties, giving guests the ability to watch pre-recorded television only. Live TV & BBC iPlayer are not permitted / available nor are any pay per view channels or movies. Should this not be adhered to, associated charges and fines will be applicable. Cleaning: Kacey Relocation Ltd expects the apartments to be left in the same condition it was found. If, at Kacey Relocation Ltd’s discretion, additional cleaning is required on departure, the cost of this cleaning will be an additional charge. We expect all washing up to have been done, dried and put away and all rubbish to be placed in the bins provided. Smoking: Smoking is prohibited in all apartments and communal areas. In July 2007, smoking was made illegal in enclosed public areas; this includes the communal hallways as they are used by all residents and their guests. Anyone found to be smoking or evidence of smoking in the apartments or communal areas will incur a £250 charge by way of Liability to cover the additional costs of cleaning, freshening and airing the Apartment over a 24 hour period. Any damages caused will be charged for in addition to this fee. Damages: A refundable damage deposit of £300 can be requested before arrival. This will be refunded following our housekeeping report after checkout. Damages to the apartment must be paid in full by the guest. In the event of any breakages, damage or extra cleaning required after the guest vacates, Kacey Relocation Ltd will notify the booker and or/guest, providing a detailed breakdown of the issues and the cost of rectifying them. Photographic evidence will also be supplied to the Guest, where possible. Inventories and condition reports can be provided on request at the beginning and at the end of the accommodation period if required and asked for in advance. Keys: Kacey Relocation Ltd will issue the guest with one set of keys. Additional sets may be supplied, subject to availability and the request must be made in advance of arrival. However, if the issued keys are not returned on departure we reserve the right to charge the guest or booker for the replacement of keys or changing the locks. The cost of replacement keys will be £75.00 plus service charge and £100.00 plus service charge for garage fobs. The cost for replacing the locks will be no less than £100.00 whichever Kacey Relocation Ltd deem the quickest way of gaining access to the apartment. In such event, Kacey Relocation Ltd also reserve the right to charge the guest for further night’s stay should it be the case that we are unable to gain access to the apartment and re-let it. If between the hours of 10:00pm and 8:00am a guest locks themselves out of the property and requires assistance to re-enter, Kacey Relocation Ltd reserve the right to charge £100 plus call out charge in addition to the charge for lost keys (as above). This is only if additional keys are available, sometimes keys are not available and an emergency locksmith is the only option which will be at the cost of the guest. Call Outs: If the emergency call out number is used to call out Kacey Relocation Ltd staff between the hours of 10:00pm and 8:00am for any purpose other than an emergency (something that threatens the life of a person or the structure of the property), Kacey Relocation Ltd reserve the right to charge the booker or guest a call out fee of £100. Pets: Kacey Relocation Ltd allow dogs to stay in some properties. A charge of £20 per dog per stay is payable in advance up to a maximum of two dogs. All dog mess is to be cleared from the garden upon departure, should any dog waste require clearing from the property, a charge of £100.00 will be payable. Confirmation of whether pets are allowed will be given in advance. Parking: Should parking be provided, cars must be parking in the space indicated. Should vehicles be parking in a location causing disruption to others, the contract may be cancelled with immediate effect. Any parking penalties incurred whilst staying in our properties are the responsibility of the guest and not Kacey Relocation Ltd. 12. Lost Property Any items left in the apartment will be kept for 1 month after the departure date. After that date Kacey Relocation Ltd reserve the right to dispose of the property as it sees fit. If lost property is claimed, the cost to return this is payable by the guest, along with a £10 admin charge for Kacey Relocation Ltd’s time in providing this service. Any food, drink or waste items left at the properties are disposed of via Housekeeping. 13. Rates All rates quoted are based on the rates prevailing at the time that a booking is confirmed. Once a booking has been confirmed Kacey Relocation Ltd will not change the rate quoted unless you change the booking. Rates are subject to change without notice and may vary for currency exchange movements where applicable between UK and overseas locations. Rates for one date do not determine future dates. 14. Liability Kacey Relocation Ltd cannot be held responsible in any way for loss of or damage to, contents, furniture, fittings or any personal belongings at the apartments nor can Kacey Relocation Ltd be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance. Some apartments advertised on the Kacey Relocation Ltd website or on Kacey Relocation Ltd printed literature are owned and operated by third parties. Whilst Kacey Relocation Ltd endeavours to ensure the highest standards for third party apartments, it does not warrant that in booking these apartments on your behalf, that the apartment is in accordance with local national laws including health and safety and insurance. You also understand that although a third party may comply with local national laws, the rights and remedies under such laws may be different to that of England and Wales. Nothing in this contract seeks to exclude liability for death and personal injury or any other liability not excludable under the laws of England and Wales. 15. Access to Properties In addition to housekeeping service, Kacey Relocation Ltd on occasion may need to access the property in which you are staying. Kacey Relocation Ltd reserve the right to gain access to all properties at all times. We will, wherever possible, endeavour to give guests as much notice as possible prior to entering the apartment however this is not a legal require and should we need to gain access without prior notice we will. 16. Complaints Kacey Relocation Ltd makes every effort to ensure their guests have an enjoyable stay. In the event that you are not entirely satisfied with the service offered, you should notify Kacey Relocation Ltd as soon as possible and not once you have vacated. Should there be any issues regarding cleaning, these need to be reported on check-in. 17. Services Kacey Relocation Ltd cannot be held responsible for any failure or interruption of services to the apartment, including electricity, gas, internet and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or development on surrounding neighbourhood. 19. Availability Kacey Relocation Ltd are contactable Monday – Friday between 10:00am and 5:00pm via email or WhatsApp. Outside of these hours, we are available for emergencies only (an emergency is defined as something that is either a risk to life, or the property), should a member of our team be called for a non-emergency related incident (outside of office hours), there may be a charge. The office is closed on Bank Holidays including Christmas Day, Boxing Day and New Years Day.
